Frequently Asked Questions

Frequently Asked Questions


What is the process to rent mobility aid equipment from your company?
  1. First, browse through our comprehensive selection of mobility equipment and select the one that best suits your needs.
  2. Complete our rental form, where you’ll provide personal details such as your name, email, home address, and phone number. We also require your height and weight to ensure the equipment is the right fit for you.
  3. Specify the particular equipment you require based on your mobility needs.
  4. Customize your rental by selecting the features and specifications that match your requirements.
  5. Indicate your desired rental period by providing the start and end dates.
  6. Select your preferred delivery method. We offer various delivery options for your convenience, including customer pick-up at our showroom located at 410 Market St, Elmwood Park, NJ 07407. Please note that the availability of the pick-up option may vary depending on the product you’ve chosen.
  7. If you opt for delivery, provide the specific address details of the location you want the equipment delivered.
  8. Once you’ve filled out all the necessary information, your part is done! Our team will then get in touch with you to finalize the order.
  9. We aim to make the rental process as easy and efficient as possible for our customers. If you need any assistance during the rental process or need to extend your rental period, please don’t hesitate to reach out to us immediately.
Are there any requirements or qualifications I need to meet to rent mobility equipment?

To rent mobility equipment from our company, the main requirement is that you must be within our service coverage area. If you are located within our coverage area, you will need to provide us with essential personal information including your name, address, telephone number, and email.

In addition to this, you will be required to pay for the duration of time you need to rent the equipment. The cost will be based on the daily rental rate for the specific mobility equipment you choose.

Please note, we strive to ensure our rental process is as accessible as possible to everyone in need of our equipment, so there are no specific qualifications needed. However, we always recommend consulting with your healthcare provider to ensure you choose the most suitable mobility aid for your needs.

What forms of identification or documents do I need to provide for the rental process?

We’ve made our rental process as hassle-free as possible at Medfirst Homecare. We do not require any specific forms of identification or documents for the rental process. The only requirement is the payment for the rental service.

How are rental rates calculated - daily, weekly, or monthly? And are there any discounts for long-term rentals?

Certainly, our rental rates are based on the duration of use, with options available for 1-day, 7-day, 15-day, or 30-day rental periods. This flexibility allows you to choose the best option that fits your specific needs.

We strive to make our services as affordable and accessible as possible. Therefore, for those considering a long-term rental, we do offer special pricing options. Please give us a call and speak directly with our team to discuss the potential for discounted rates.

We’re here to ensure you get the most value out of your rental and can provide the best possible solution for your mobility needs.

What happens if the rented equipment gets damaged during the rental period? Is there any insurance or coverage plan available?

Absolutely, we understand that accidents can happen, and for that reason, we offer a variety of coverage plans for our rented equipment. These plans are designed to protect you from any unexpected costs in the event of damage to the item during the rental period.

When our team contacts you to finalize your rental order, they will provide you with all the necessary information about these coverage options. You can then choose the one that best fits your needs. This way, you can rent with peace of mind, knowing that you are covered should any issues arise with the equipment.

Can the rented equipment be delivered to my home or another specified location?

Absolutely, we strive to make our rental process as convenient as possible for our customers. If you are located within New York or New Jersey, you can indeed have the rented equipment delivered directly to your home or another location of your choosing, provided it falls within our coverage area.

Once your rental order is confirmed, our dedicated staff team will deliver the equipment to your specified address. In addition, our team will also provide a thorough explanation and demonstration of how to use the equipment effectively and safely. This way, you can start using the mobility aid right away, feeling confident and secure.

Please note that this service is only offered to addresses within our delivery radius in New York or New Jersey.

You can check the Medfirst Homecare’s service zone here:

Enter your Zip Code to see if Medfirst Homecare serves your location:

What is the return process? Do I need to bring the rented equipment back, or can it be picked up from my location?

For your convenience, we offer two options for returning the rented equipment at the end of your rental period.

Firstly, you may choose to bring the equipment back to our showroom yourself. This can be done during our regular business hours, which will be communicated to you at the start of your rental period.

Alternatively, if it’s more convenient for you, our staff can pick up the equipment directly from your location. This service is designed to provide maximum convenience and ease for our customers.

Please note, if you require the equipment to be picked up from a location that’s different from the delivery address, this may incur an extra charge. The specifics of any additional charges would be communicated to you upfront to ensure transparency.

In either case, we aim to make the return process as seamless and hassle-free as possible.

What is the radius or geographical area you cover for deliveries? Are there any extra fees associated with deliveries to specific areas?

Our primary goal is to provide you with personalized and efficient service. For this reason, we currently deliver our equipment within a 60-mile radius of our showroom located at 410 Market St, Elmwood Park, NJ 07407

We aim to cover a broad area to cater to as many customers as possible. However, please note that deliveries to certain specific areas may be subject to additional fees. These costs, if any, would be clearly communicated by our staff during the order confirmation process.

Our goal is to maintain transparency and ensure you have all the necessary information before finalizing your rental order. We’re committed to making our rental process straightforward and user-friendly, providing you with the best possible service.

Is it possible to visit a showroom or store to see and try out the mobility equipment before deciding to rent? If so, what are the visiting hours?

Absolutely, we warmly welcome you to visit our showroom if you would like to view or try out our mobility equipment before deciding to rent. It’s a great opportunity to explore your options and clarify any doubts you may have. Our experienced team will be on hand to provide expert guidance and answer your queries.

Our showroom is located at 410 Market St, Elmwood Park, NJ 07407 Our visiting hours are as follows:

  • Weekdays: 8:00 am to 5:00 pm
  • Saturday: 8:00 am to 3:00 pm
  • Sunday: Closed

We look forward to your visit and assisting you with your mobility needs.

Do you offer any instruction or training on how to use the rented equipment?

Yes, we do! As part of our commitment to customer satisfaction and safety, we provide comprehensive instruction on how to safely and effectively use our rented equipment. This instruction can be given during delivery or upon pick-up from our showroom. Our team is also always available to answer any further questions you may have during the rental period.

Is there a cancellation policy for rentals?

Yes, we understand that plans can change. Our cancellation policy allows for full refunds if cancellations are made at least 24 hours prior to the rental start date. For cancellations made within 24 hours of the rental start date, a cancellation fee may apply. We recommend contacting our customer service for more details.

How fast can I book mobility equipment?

In order to guarantee availability, we recommend booking your desired mobility equipment at least 72 hours in advance. However, we understand that sometimes last-minute needs arise. If you require equipment rental for the same day or next day, we advise you to give us a call directly.

We always aim to accommodate our customers’ needs as best as we can and will do our utmost to assist you even on short notice. Please note that same-day or next-day rentals are subject to equipment availability and may have an extra fee.

Does Medfirst Homecare sell special needs equipment?

Medfirst Homecare offers a wide range of special needs equipment for sale. We provide a variety of quality and reliable mobility aids to cater to your individual needs. To view our selection, please visit the ‘Store sales’ tab on our website. Here is the link for your convenience: 

Should you need any assistance or have any questions about our products, feel free to contact us. We’re always here to help you find the right equipment for your needs.

Can't find an answer to your question?

Shopping cart
Sign in

No account yet?

0 items Cart
My account
0 Wishlist
0 Compare