Cancel/Refund Policy

Effective Date: November 3, 2023

At Medfirst Homecare, we value our customer satisfaction and aim to provide a fair and transparent cancel/refund policy. Please read the following policy carefully to understand your rights and responsibilities regarding cancellations and refunds of products or services purchased from us.

Purchase Equipments Policy

Cancellation Period:

Customers have 30 days from the date of purchase to request a cancellation of their order for a full refund, subject to the terms and conditions outlined below. We offer a 30-day refund with a 10% to 30% restocking fee for most items.

Cancellation Request:
To request a cancellation, please contact our customer support team via [email protected], providing your order details and the reason for the cancellation. Our team will process your cancellation request promptly.
Refund Eligibility:

Refunds will be issued only for products that meet the criteria for cancellation within the specified cancellation period. To be eligible for a refund, items must meet the following conditions:

New and Original Condition:

Items must be in new condition and remain in the original packaging to qualify for a refund. Please do not assemble or modify the product in any way.

Non-Returnable Items:

Certain items are non-returnable and cannot be refunded:

  • Clearance/Open-Box Items: These items are sold “as is.”
  • Items Marked “Non-Returnable”: These items are clearly indicated as non-returnable on the sale page before placing your order.
Non-Returnable Hygienic Products:

For hygiene and safety reasons, the following products are non-returnable:

  • Slings
  • Mattresses
  • Bath Safety Products
  • Any item that has direct skin contact

Please understand that these items cannot be returned due to their nature, and we prioritize your health and safety.

Non-Returnable Custom-Ordered Items:

Ultra-lightweight wheelchairs, sport wheelchairs, handcycles, and any custom-ordered items are non-returnable. These products are custom-produced by the manufacturers and cannot be returned.

Notification for Non-Returnable Items:

For any non-returnable items or items with re-stock fees, you will be notified at the time of your order.

Restocking Fees:

For returnable items, the following restocking fees may apply:

  • All cushions have a 15% restocking fee.
  • All power chairs and lift chairs have a 10% restocking fee.
Return Freight:

Return freight will be the responsibility of the customer.

Refund Process:

Upon approval of your cancellation request, refunds will be processed using the same payment method used for the original purchase. Refunds may take up to 30 days to appear in your account, depending on your financial institution.

Alternative Options:

If you choose not to receive replacement parts or a new unit, you can return the item following our standard return policy. In cases where a damaged or incorrect product cannot be resolved with replacements, we will cover the return shipping costs in addition to issuing a refund.

Manufacturer's Defects:

If your product exhibits a manufacturer’s defect, we can either replace the defective part or, if necessary, provide a complete replacement unit.

Color Disclaimer:

Please note that due to the inherent variations in monitors and web browsers, color samples displayed on our website may appear differently on different screens. While we make every effort to ensure that our online color samples closely resemble the actual product, we cannot guarantee an exact match. If color accuracy is crucial, we strongly recommend ordering a fabric sample, if available, before placing your order.

Disclaimer Regarding Website Errors & SKU Pricing Errors:

At Medfirst Homecare, we make every effort to ensure the accuracy of descriptions, dimensions, images, and prices within our database. In the unlikely event of a pricing error, we are committed to promptly notifying the customer. If a pricing error occurs and is applicable to your order, we will promptly refund your transaction. Please be aware that Medfirst Homecare reserves the right to determine whether to supply a product in such cases. Additionally, if a quote is issued.

Can I Upgrade My Shipping?

Yes, you most certainly can. Please keep in mind that if your product is custom or not “in stock,” the expedited delivery will take place once the product is ready for shipment. Upgrading your shipping standards does not speed up the production process of your equipment.


Any items purchased from one of our retail stores should be returned to that store. If the item was purchased online the return should be initiated and approved through the website.

Home Medical Equipment Rental Policy

At Medfirst Homecare, we strive to provide our customers with access to high-quality home medical equipment to meet their healthcare needs. To ensure a smooth and mutually beneficial rental experience, we have established the following Home Medical Equipment Rental Policy. Please read this policy carefully to understand your rights and responsibilities as a renter of our equipment.

Equipment Availability:

We offer a range of home medical equipment for rent, subject to availability. Availability may vary by location and rental terms.

Rental Agreement:

To rent equipment from Medfirst Homecare, you must enter into a rental agreement. This agreement outlines the terms and conditions of the rental, including rental duration, fees, and responsibilities.

  • You agree to pay all rental charges incurred from the time said equipment is delivered to your address and for the duration of the rental period.
  • The mobility equipment is property of Medfirst Homecare and is in good condition.
  • Renter will return the mobility equipment in the same condition as when received.
  • Renter holds Medfirst Homecare harmless of any and all injuries or death.
  • Medfirst Homecare is not liable or responsible for any bodily harm incurred by anyone as a result of the use or misuse of the equipment.
  • Renter is responsible for any theft or loss of the equipment being rented.
  • Renter is responsible for any cost and repair of any and all damages caused by neglect, scratches, or abuse to equipment being rented.
  • In case of lost or stolen equipment, the rental period shall end the day the loss is reported. Renter will be charged the retail price of the equipment. Medfirst Homecare recommends adding an equipment protection plan to cover any damages to equipment during the rental period.
  • Renter agrees to have no repairs performed on rented equipment without the express written consent of Medfirst Homecare.
  • Equipment rented by renters may not be used in any abnormal or hazardous situation or taken out of the United States.
  • If any equipment problem is encountered during the rental period, the renter must notify Medfirst Homecare immediately. Depending on the problem, the renter may decide to repair or replace the equipment.
  • Rental items not returned by the rental expiration date will be automatically renewed, and rental fees will be charged to the customer’s account.
Cancellation Policy:

If for any reason you need to cancel your reservation with us, we simply require that you cancel your reservation 72 hours prior to your rental date. If you fail to cancel your reservation 72 hours prior to your rental date, Medfirst Homecare has the right to charge a $50 cancellation fee. If the renter cancels on the day of delivery, the renter will be responsible for 50% of the rental fee, including delivery charges if applicable.

Out of Power/Charge:

All scooters and power chairs supplied during the rental period are delivered on a full charge. The renter is responsible for charging the equipment every night/day. If the renter forgets to charge the rental equipment, the customer may call Medfirst Homecare to request a rental exchange. Medfirst Homecare reserves the right to deliver a fully charged battery or exchange rental equipment for the same or similar equipment.

Policy Updates:

We reserve the right to update or modify this Home Medical Equipment Rental Policy at any time without notice. Any changes will be effective immediately upon posting on our website.

Privacy and Data Protection

Data Collection

We collect and store personal information as necessary for the rental process. We are committed to protecting your privacy and adhering to applicable data protection laws. Please refer to our Privacy Policy for more details.

Contact Information

If you believe that we are not adhering to this privacy policy, please contact us immediately via telephone or email.

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