LIMITED WARRANTY
LUGGIE/FREERIDER SCOOTERS PURCHASED WITHIN UNITED STATES

Luggie Scooter, Inc. DBA Freerider USA warrants to the original owner/user of each new LUGGIE or FREERIDER branded electric scooter or power chair, when purchased directly from an authorized Luggie Scooter, Inc. reseller, to be complete and free from defects in material or workmanship for the period indicated below. WARRANTY DOES NOT COVER NORMAL WEAR AND TEAR, SHIPPING DAMAGE, ALTERATIONS, MODIFICATIONS, MISUSE, NEGLECT OR ABUSE. 

3 YEAR LIMITED WARRANTY ON STRUCTURAL FRAME 

LUGGIE or FREERIDER branded electric scooter structural frame is warranted for a period of thirty-six (36) months from the date of original purchase by the original owner/user. Luggie Scooter Inc. will repair or replace at our sole discretion to the original purchaser if the structural frame upon examination by an authorized Luggie Scooter, Inc.’s representative to be defective in material and/or workmanship within the warranty period. 

1 YEAR LIMITED WARRANTY ON MOTOR, TRANSAXLE, BRAKE ASSEMBLY AND ELECTRICAL COMPONENTS 

LUGGIE or FREERIDER branded motor, transaxle, brake assembly and electrical components are warranted for a period of twelve (12) months from the date of original purchase by the original owner. Luggie Scooter will repair or replace at our sole discretion to the original purchaser if the motor, transaxle, brake and/or electronics of the scooter upon examination by authorized Luggie Scooter, Inc.’s representative to be defective in material and/or workmanship within the warranty period. 

1 YEAR LIMITED WARRANTY ON LITHIUM BATTERY/BATTERIES* 

LUGGIE branded electric scooter’s new lithium battery is warranted for a period of twelve (12) months from the date of original purchase by the original owner. Luggie Scooter will repair or replace at our sole discretion to the original purchaser if the battery and/or batteries of the Luggie scooter upon examination by authorized Luggie Scooter, Inc.’s representative to be defective in material and/or workmanship within the warranty period.

*Battery/batteries tend to deteriorate in performance and reduce in range due to being left in a discharged state, left in cold conditions for extended periods or worn due to heavy use. 

*RECOMMENDATIONS FOR LUGGIE LITHIUM BATTERY:

• Charge your battery when the battery meter indicator is in the red zone (low battery).
• If your Luggie Lithium battery will not be used for an extended period, fully charge the battery and disengage from the batter compartment of the Luggie before storage. Battery will gradually deplete with time. Please do a refresh charge in 2 to 3 weeks when the battery has been stored for an extended period of time. (Remember: Keeping your battery charged will help extend the life of your battery and ensure that the Luggie is ready to go when you are.)

30 DAYS LIMITED WARRANTY ON ALL PLASTIC PARTS & CHASSIS HOOKS 

LUGGIE or FREERIDER branded electric scooter’s plastic parts (tiller clamp, chassis hooks, trigger, tiller lever, etc.) are warranted for a period of thirty (30) days from the date of original purchase by the original purchaser/owner. Luggie Scooter will repair or replace at our sole discretion to the original purchaser if the LUGGIE or FREEERIDER plastic parts of the scooter upon examination by authorized Luggie Scooter, Inc.’s representative to be defective in material and/or workmanship within the warranty period.

WARRANTY EXCLUSIONS FOR LUGGIE/FREERIDER BRANDED SCOOTERS & POWER WHEELCHAIRS

• Upholstery, seating and armrest.
• Body panels, shroud and cowlings.
• Any damage resulting from unauthorized repair or modification.
• Any damage resulting from natural disaster or Act of God.
• Any damage resulting from abuse, misuse, accident, negligent operation,storage or maintenance.
• Any damage resulting from liquid or moisture corrosion to electronic devices.
• Consumable wear items such as tires, tubes, brake pads and motor brushes.
• Labor,service calls, shipping costs and other charges incurred for repair of the product, unless specifically authorized in advance FreeRider USA.
• Batteries that are improperly charged,stored or maintained according to manufacturer’srecommendations.
• Batteries with sealsremoved.
• UGGIE/FREERIDER branded limited warranty does NOT cover or apply to any LUGGIE/FREERIDER branded scooters or power wheelchairs sold by nonauthorized resellers/dealers or retailers.
• LUGGIE/FREERIDER branded limited warranty does NOT cover or apply to any replacement, maintenance or accessory parts not sold directly by Luggie Scooter, Inc. to the original retail purchaser/user.
• LUGGIE/FREERIDER branded limited warranty does NOT cover or apply to any products used for rental or commercial use.

The warranty effective date is the date of sale from dealer/reseller to purchaser/owner on new units only. This warranty is extended to only the original purchaser/owner, purchased in the U.S.A. from a Luggie Scooter, Inc. DBA FreeRider USA authorized dealer/reseller. Limited warranty is on parts only. Any parts replaced under warranty will be covered for the remainder of the original warranty. Service rendered and shipping charges for the parts are the responsibility of the customer. Service options and shipping of parts may vary from dealer to dealer. Service options and charges are subject to change at any time. 

For warranty service, contact FreeRider USA or an authorized dealer/reseller/retailer where the product was originally purchased. All product returns whether for service or warranty requires a RETURN MERCHANDISE AUTHORIZATION (RMA)number. You may obtain this number by contacting FreeRider USA’s customer service. All return for service, warranty, replacement or refund must be received withing 7 business days from the date of RMA issue. Shipping and handling fees will apply to all claims made under this warranty and will be charged to the claimant at the time the products are shipped from FreeRider USA’s distribution center. Any returns for refund may be subject to a 25% restocking fee if it doesn’t meet the BUYER’s REMORSE terms. Anything returned without an RMA will incur a storage fee of $50/month to the customer (reseller/dealer/customer.). 

Products that are NOT eligible for return for service, warranty, replacement or refund will be sent back to you at your cost and expense if received by us. 

• The limited warranty is VOID in the following instances:
• Any product not purchased from an authorized Luggie Scooter Inc.’sreseller/dealer/retailer.
• Any product without valid, readable serial number, including but not limited to products with missing, damaged, altered or otherwise missing serial number from the controller, motor, transaxle, battery or battery charger.
• If customer (end user/dealer/reseller/retailer) modifies the product in any respect including but not limited to the use of parts other than the genuine parts.
• If the sticker on the Luggie Lithium battery has been removed.
• If the product is used for rental or commercial purposes the limited warranty is VOID. 

Inspect all LUGGIE/FREERIDER branded products shipped to you thoroughly for damages to the outer packaging and shrink wrapping before signing the bill of lading. Any unreported freight damages at the time of delivery will be the sole responsibility of the receiver. ANY MANUFACTURER RELATED DAMAGES MUST BE REPORTED TO LUGGIE SCOOTER INC. WITHIN 72 HOURS (3 DAYS) OF RECEIPT FOR CLAIMS TO BE FILED. NO EXCEPTIONS.

It will be the customer’s responsibility to ensure that RMA is returned back to Luggie Scooter Inc. for service, warranty, replacement or refund. Customers (consumer/retailer/reseller/dealer) will be charged for any unreturned merchandise due back to FreeRider USA NO EXCEPTION.